jlking Casino Privacy Policy

1. Introduction

jlking Casino ("jlking", "we", "us", or "our") operates the online gaming platform accessible at jlking.app (the "Platform"). As the personal information controller of the data you provide to us, jlking Casino is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

This Privacy Policy ("Policy") describes the types of personal data we collect from users of the Platform, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights you have as a data subject under Philippine law.

This Policy applies to all users of jlking Casino, including registered members, visitors browsing the Platform without an account, and individuals who contact our support team. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, verify your identity, make transactions, or contact our support team, jlking Casino collects the following categories of personal data:

Category	Examples
Identity Data	Full legal name, date of birth, gender, nationality, government-issued ID number (e.g., PhilSys, SSS, UMID, passport, driver's licence)
Contact Data	Email address, mobile number, residential address (barangay, city/municipality, province)
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records
Verification Data	Copies of government-issued IDs, selfie photographs, proof of address documents submitted for KYC purposes
Communications Data	Support chat transcripts, email correspondence, feedback submissions

2.2 Data Collected Automatically

When you access the Platform, jlking Casino automatically collects certain technical and behavioural data through cookies, log files, and similar technologies:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and features accessed;
• Location Data: General geographic location derived from your IP address (country and city level only — we do not collect precise GPS location);
• Gaming Activity Data: Bet history, game outcomes, wagering patterns, bonus usage, and responsible gaming tool interactions.

2.3 Data from Third Parties

jlking Casino may receive personal data about you from third-party sources, including KYC verification providers, payment processors (such as GCash and PayMaya), fraud detection services, and regulatory authorities. This data is used solely to verify your identity, process transactions, and comply with our legal obligations.

3. How We Use Your Personal Data

jlking Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jlking Casino account, including verifying your identity and age (21+ requirement) and processing your registration;
• Service Delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver the full range of Platform features;
• KYC & AML Compliance: To fulfil our Know Your Customer and Anti-Money Laundering obligations under Philippine law, including verifying the source of funds where required;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform;
• Responsible Gaming: To monitor gaming behaviour, apply responsible gaming tools (deposit limits, self-exclusion), and identify players who may be at risk of problem gambling;
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about jlking Casino offers;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, security, and user experience of the Platform;
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and requests from regulatory authorities including PAGCOR and the National Privacy Commission.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), jlking Casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) — for example, creating your account, processing transactions, and delivering gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML/KYC requirements, PAGCOR licensing conditions, and NPC data privacy regulations;
• Legitimate Interests: Processing is necessary for jlking Casino's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms;
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

5.1 Service Providers

jlking Casino shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and cybersecurity services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws.

5.2 Regulatory & Legal Authorities

jlking Casino may disclose your personal data to Philippine government agencies, regulatory bodies (including PAGCOR and the National Privacy Commission), law enforcement authorities, and courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jlking Casino, its users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jlking Casino's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6. Cookies & Tracking Technologies

6.1 Types of Cookies We Use

jlking Casino uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language and display preferences. These cannot be disabled;
• Performance & Analytics Cookies: Used to understand how players interact with the Platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and anonymised;
• Functional Cookies: Remember your preferences such as game settings, responsible gaming limits you have set, and notification preferences to personalise your experience.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and prevent you from accessing certain features, including your account.

7. Data Security

jlking Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS protocols;
• Encryption at Rest: Sensitive personal data stored in our databases, including financial information and identity documents, is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All jlking Casino staff with access to personal data undergo background checks and regular data privacy training;
• Two-Factor Authentication: jlking Casino supports and encourages the use of two-factor authentication (2FA) on all player accounts to prevent unauthorised access;
• Regular Security Audits: Our Platform and infrastructure undergo regular penetration testing and security audits by independent cybersecurity professionals;
• Incident Response: jlking Casino maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals within the timeframes required by RA 10173.

While jlking Casino takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

8. Data Retention

jlking Casino retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Data Category	Retention Period
Account & Identity Data	Duration of account plus 5 years after closure (AML regulatory requirement)
Financial Transaction Records	10 years from the date of transaction (AMLA compliance)
KYC Verification Documents	5 years after account closure or last transaction
Customer Support Records	3 years from the date of the last interaction
Gaming Activity Logs	5 years from the date of activity
Marketing Consent Records	Until consent is withdrawn, plus 1 year

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlking Casino:

To exercise any of the above rights, please contact our Data Protection Officer (DPO) using the contact details in Section 12. jlking Casino will respond to all data subject rights requests within thirty (30) days of receipt, as required by RA 10173. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any extension.

Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or data that is necessary to defend against legal claims. Where we are unable to fulfil a request, we will explain the reason in writing.

If you are not satisfied with our response to a data subject rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

10. Children & Minors

jlking Casino is strictly an adult platform. Access to and use of the Platform is prohibited for any person under the age of 21 years, in accordance with Philippine gaming regulations. jlking Casino does not knowingly collect personal data from individuals under 21 years of age.

If jlking Casino becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate authorities where required. If you are a parent or guardian and believe that your child has registered an account on jlking Casino, please contact our support team immediately.

11. Updates to This Privacy Policy

jlking Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — jlking Casino will provide advance notice via email to your registered address and/or a prominent notice on the Platform, at least fourteen (14) days before the changes take effect. For non-material changes, the updated Policy will be published on this page and will take effect immediately upon publication.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how jlking Casino protects your personal data.

12. Contact Us & Data Protection Officer

jlking Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO using the details below:

Data Protection Officer
jlking Casino — jlking.app
Email: [email protected]
General Support: [email protected]

Our DPO will acknowledge receipt of your enquiry within three (3) business days and will provide a substantive response within thirty (30) days, as required by RA 10173. For urgent security concerns — such as suspected unauthorised access to your account — please contact our 24/7 support team directly for immediate assistance.

If you wish to lodge a complaint about jlking Casino's data processing practices with the Philippine data protection authority, you may contact the National Privacy Commission directly. We would, however, appreciate the opportunity to address your concerns before you escalate to the NPC.